Service Quality

Only 4% of customers with problems actually complain. The other 96% stay dissatisfied and tell an average of 9 to 10 other people of their dissatisfaction.
- Karl Albrecht and Ron Zemke
Service America!
Doing Business in the New Economy Customer service can be defined by your company, but customer satisfaction is only defined by the customer. There's an important difference. The toughest thing about customers' expectations is that they are constantly increasing. It's a moving target! In many cases the "standard of excellence" of the past is no longer able to delight today's customers and keep them coming back.
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Steudel & Schultz, LLC
313 West Beltline Highway, Suite 184
Madison, WI 53713
Toll-Free Tel: (866) 271-3121
Outside of the US Tel: (608) 271-3121
Fax (608) 838-8985

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